Refund policy

Judy Shop. Effective 2026-09-17.

1. Your return window

The window starts on the day the parcel is delivered.

Where you are	Window	Reason needed?
United Arab Emirates	14 calendar days	No. You may return an unused item in its original condition without giving any reason.
Saudi Arabia	7 calendar days	No. You may return an unused item in its original condition without giving any reason.
United States and the rest of the world	30 calendar days	No, for unused items in original condition.

These windows are minimums we commit to. The UAE and Saudi windows reflect the consumer protection rules in those markets; the 30-day window elsewhere is our own, more generous, promise.

Faulty, damaged, wrong or not-as-described items are separate, and they are not returns. Send us a photo within 7 days of delivery, anywhere in the world, and we send a replacement or a refund. You do not have to ship anything back and you pay nothing — see section 4.

2. Condition we need the item in

Unused and unworn, with no marks, scent or pet hair.
All original tags attached.
Original box, pouch, card insert and any protective film or hygiene seal intact and unbroken.
Free gifts and bundled extras returned with the item.

If an item comes back used, damaged by you, or missing parts, we may refuse the return or refund only part of the value. We will always tell you before we do that, with photos.

3. How to start a return

Contact us first. Every change-of-mind return needs a return authorization from us before you ship anything.

Email support@judyshop.com from the address you ordered with. Put your order number in the subject line.
Tell us which items you are returning and whether anything is faulty. For a fault, attach photos or a short video showing the problem — that is all we need, and you keep the item (section 1).
We reply within one business day with a return authorization (RMA number) and the return address for your region. Orders shipped to the UAE and the Gulf go back to our fulfilment partner's UAE warehouse; orders shipped inside the United States go back to its US warehouse. The exact address is on your authorization, so there is no single address for us to print here.
Write the RMA number on the outside of the parcel and ship it within 7 days of getting it.

A return sent without an authorization cannot be refunded. Parcels that arrive without an RMA number cannot be matched to an order, and we can neither refund them nor send them back to you.

4. Who pays return shipping

Situation	Return shipping	Original shipping you paid
Item is faulty, damaged in transit, the wrong item, or materially not as described	Nothing to pay — and usually nothing to send back. A photo within 7 days of delivery is enough; we replace or refund. If we do ask for the item, we send a prepaid label.	Refunded in full.
Change of mind / no-reason return (UAE 14 days, KSA 7 days, elsewhere 30 days)	You pay. If you ask us for a prepaid label, we deduct its actual cost from your refund.	Not refunded.
Wrong size or colour chosen by you	You pay.	Not refunded.
You refused the delivery or gave an address we could not deliver to	Deducted from the refund (actual outbound + return freight).	Not refunded.
We cancelled or could not fulfil the order	Not applicable.	Refunded in full.

Standard shipping is free (Shipping Policy, section 3). If you paid for the Fast option, that charge is treated as shown in the last column above.

Keep your return tracking number. Until the parcel reaches the warehouse it is your responsibility, and we cannot refund a return we never received.

5. Items that cannot be returned

For hygiene, safety or legal reasons we cannot accept returns of:

Pierced jewellery — earrings, nose studs, and anything worn in a piercing.
Underwear, swimwear, bodysuits and shapewear once the hygiene seal or liner is removed.
Hair extensions, wigs, clip-ins and hairpieces once the packaging is opened.
Hair and beauty tools that touch skin or hair once used — brushes, combs, gua sha stones, rollers, lash and brow kits, makeup applicators, tweezers, eyelash curlers.
Face masks, sheet masks, patches and any single-use item.
Personalised or made-to-order items — anything engraved, embroidered, monogrammed or cut to your measurements.
Pierced-ear cleaning solutions and any liquid product, where sold.
Final sale and clearance items, clearly labelled as such on the product page at the time of purchase.
Gift cards and digital items.
Items returned after your window closed, or without an RMA number.

None of this affects your statutory rights if an item is faulty. A faulty item is always returnable, including everything in this list.

6. Exchanges

We do not run a direct exchange process — it doubles the transit time into the GCC. Return the item for a refund and place a new order for the size or colour you want. If the item was faulty or we sent the wrong thing, send us the photo and we ship the replacement straight away, at no cost to you and with nothing to send back.

7. Refunds

Method: back to the original card or wallet you paid with. We cannot refund to a different card, to a bank account, or in cash. If your card has expired or been replaced, your bank routes the refund to the new one.
When we issue it: within 2 business days of the returned item passing inspection at the warehouse, or within 2 business days of us confirming a fault.
When you see it: card issuers typically take a further 5–10 business days.
Currency: refunded in the currency you paid in, for the amount you paid. If your bank converted the currency, the exchange rate on the refund may differ slightly from the rate on the charge. That difference is set by your bank, not by us.
Partial refunds happen only where section 2 applies, and only after we have shown you why.
Cancellations before dispatch are refunded in full, no questions asked. Email us as fast as you can — once a parcel is scanned by a carrier we cannot stop it.

8. Faulty items after the return window

If a product fails in normal use after your return window, email us with the order number and photos. We assess it case by case and will repair, replace, refund or partially refund where a fault was clearly present from the start. This does not cover normal wear, accidental damage, or misuse.

9. Repeated returns

We review accounts with an unusual pattern of returns, refused deliveries or chargebacks. Where a pattern is clear we may ask for prepayment of shipping on future orders, or decline to serve the account. We will always tell you first and give you the reason.

10. Contact

support@judyshop.com — one business day response, English or Arabic. Quote your order number.