The short version. The full terms are in the Shipping Policy and the Return & Refund Policy, and those are what govern your order.
Processing
Orders are processed Sunday to Thursday and handed to a carrier within 1–3 business days of payment clearing. Orders placed after 14:00 Asia/Dubai are processed the next business day.
Delivery estimates
| Destination | Delivery options at checkout |
|---|---|
| United Arab Emirates | Standard (5–11 business days) · Fast (4–8 business days) |
| Saudi Arabia | Standard (5–11 business days) · Fast (4–8 business days) |
| Kuwait, Qatar, Bahrain | Standard (5–11 business days) |
| Oman | Standard (12–50 business days) |
| United States | Standard (5–11 business days) · Fast (4–6 business days) |
| United Kingdom | Standard (4–7 business days) |
| Europe | Standard (4–12 business days) |
| Other countries we deliver to | Standard (4–20 business days) |
To the United States and the Gulf (UAE, Saudi Arabia, Kuwait, Qatar, Bahrain; Oman is 12–50 business days by economy post), Standard delivery is 5–11 business days from order to door, processing included. The other ranges are estimates and do not include processing time (1–3 business days). Checkout shows the delivery dates for each option (Standard is free, Fast shows its extra cost). You choose the option at checkout and we ship with it.
Shipping cost
Shipping is free on every order. Standard shipping costs nothing at checkout in every country we deliver to: the cost of shipping to your market is already included in the product price. Where a Fast option is offered, checkout shows its extra cost before you pay. If you shop in UAE dirhams, Saudi riyals or Qatari riyals, checkout shows the price in your currency.
Duties and VAT
Our checkout does not collect import duty or VAT for the UAE, Saudi Arabia, the UK or the EU — the carrier bills the actual amount on delivery (DAP). US sales tax, where we owe it, is shown at checkout. The Shipping Policy has the full table by market.
Saudi National Address
Since 1 January 2026 every delivery in Saudi Arabia needs a National Address — the short address code plus building number, street, district, city and postal code. Our checkout collects it. An order without one cannot be delivered.
Return windows
| Where you are | Window | Reason needed? |
|---|---|---|
| United Arab Emirates | 14 calendar days | No |
| Saudi Arabia | 7 calendar days | No |
| United States & rest of the world | 30 calendar days | No |
The window starts the day the parcel is delivered. Items must be unused and in their original condition and packaging, and you pay the return shipping on a change of mind.
Damaged, wrong or faulty
Not a return. Send us a photo within 7 days of delivery and we send a replacement or a refund — anywhere in the world, nothing to ship back and nothing to pay.
How to start a return
Email support@judyshop.com with your order number and wait for your return authorization. We reply within one business day with an RMA number and the return address for your region — our fulfilment partner's UAE warehouse for UAE and Gulf orders, its US warehouse for US orders. A return sent without an authorization cannot be refunded, so please do not ship anything back before you have one.
What cannot be returned
Hygiene items with a broken seal, pierced jewellery, personalised items and final-sale items. The full list is in the Return & Refund Policy.
Refunds
Refunds go back to the original payment method — the card or wallet you paid with — within 5–10 business days of the return arriving. You pay return shipping on a change of mind; a faulty, wrong or damaged item costs you nothing and needs no return at all.
Our promise
- Best price promise. Found the same item cheaper at another online store that ships to you? Tell us before you order and we'll match the price. The other store's item must be the same item and variant and in stock, we compare the delivered price (shipping included), and we match once per order. Email support@judyshop.com with the product link before you order.
- Free tracked shipping. 5–11 business days to the United States and the Gulf, order to door, with your tracking number by email.
- Returns. UAE 14 calendar days, Saudi Arabia 7, everywhere else 30, counted from delivery (full terms in the Return & Refund Policy).
- Secure checkout. You pay on Shopify's secure checkout: cards, Apple Pay, Google Pay and PayPal, plus Shop Pay Installments in the US.