1. How do I know what size to order?
Most fashion items have a size chart on the product page, with measurements in centimetres and inches; where we do not have measurements, the product page says so. Sizes are not standardised across brands, so please measure against the chart on the item you are buying rather than assuming your usual size. If you are between sizes, email support@judyshop.com with the item and your measurements and we will tell you which one to take.
2. How long will delivery take?
Standard shipping is free on every order. To the United States and the Gulf (UAE, Saudi Arabia, Kuwait, Qatar, Bahrain; Oman is 12–50 business days by economy post), Standard delivery is 5–11 business days from order to door, processing included; where a Fast option exists (UAE 4–8, Saudi Arabia 4–8, United States 4–6), checkout shows its delivery date and extra cost before you pay. Elsewhere, estimated delivery after 1–3 business days of processing: United Kingdom 4–7, Europe 4–12 and 4–20 for the other countries we deliver to. Full table in the Shipping Policy.
Shipping cost: standard shipping is free on every order. The cost of shipping to your market is already included in the product price.
3. What is your return window?
UAE 14 calendar days, Saudi Arabia 7 calendar days, United States and the rest of the world 30 calendar days, counted from the day the parcel is delivered. No reason needed. The item must be unused and in its original condition and packaging. Details in the Return & Refund Policy.
4. How do I start a return, and where do I send it?
Email support@judyshop.com with your order number. We reply within one business day with an RMA number. The returns address is provided with your RMA — it depends on which warehouse shipped your order, so there is no single address to publish here. Parcels sent back without an RMA number cannot be matched to an order and may be refused.
5. How can I pay?
Cards and digital wallets only. Visa, Mastercard and American Express where supported, via Shopify Payments, plus Apple Pay, Google Pay and Shop Pay. We do not offer cash on delivery anywhere we ship, including the UAE and Saudi Arabia, and we do not offer bank transfer; in the US, Shop Pay Installments may be offered at checkout for eligible orders. Payment is taken at checkout and your card details never touch our servers.
6. Will I be charged customs duty or VAT when the parcel arrives?
For the UAE, Saudi Arabia, the UK and the EU: our checkout does not collect import duty or VAT, so the carrier bills you the actual amount on delivery (DAP) — the Shipping Policy has the rates by market. In the US, sales tax we owe is shown at checkout.
7. Do you ship to Saudi Arabia, and what is the National Address?
Yes. Since 1 January 2026 every Saudi delivery needs a National Address: the short address code (4 letters + 4 digits), building number, street, district, city and postal code. Our checkout asks for it. Without it the parcel is returned to the warehouse, so please fill it in carefully.
8. Do you sell skincare, serums or hair oils?
Not into the Gulf, and not yet. Liquid cosmetics need SFDA registration in Saudi Arabia and ECAS/Montaji registration in the UAE, both of which require a locally licensed entity. We would rather leave a category out than ship something that cannot clear customs. Non-electrical beauty tools, hair accessories and hijab-friendly hair tools are available now; powered devices are added as we receive their conformity certificates.
Still stuck? Contact us — Sunday to Thursday, 09:00–18:00 Asia/Dubai.