Shipping policy
Judy Shop. Effective 2026-09-17, updated 2026-09-26.
We ship worldwide from our partner warehouses. At checkout you choose how fast your order travels: each delivery option shows its price for your basket and its estimated delivery date before you pay.
1. Order processing
Orders are processed Sunday to Thursday, excluding public holidays. We aim to hand every order to a carrier within 1–3 business days of payment clearing (a few days longer during Chinese public holidays, such as Golden Week, 1–7 October).
Orders placed after 14:00 Asia/Dubai (GMT+4) are processed the next business day. You will receive a confirmation email at checkout and a second email with tracking as soon as the carrier scans the parcel.
If an item turns out to be out of stock after you order, we contact you within one business day and you choose: wait for restock, swap for something else, or a full refund to your card.
2. Delivery times
To the United States and the Gulf (UAE, Saudi Arabia, Kuwait, Qatar, Bahrain; Oman is 12–50 business days by economy post), Standard delivery is 5–11 business days from order to door, processing included, and your tracking number comes by email. The other ranges below are estimates, and their processing time is not included. Checkout shows the delivery dates for each option (Standard is free, Fast shows its extra cost). The option you choose at checkout is the one we ship with.
| Destination | Delivery options at checkout |
|---|---|
| United Arab Emirates | Standard (5–11 business days) · Fast (4–8 business days) |
| Saudi Arabia | Standard (5–11 business days) · Fast (4–8 business days) |
| Kuwait, Qatar, Bahrain | Standard (5–11 business days) |
| Oman | Standard (12–50 business days) |
| United States | Standard (5–11 business days) · Fast (4–6 business days) |
| United Kingdom | Standard (4–7 business days) |
| Europe | Standard (4–12 business days) |
| Lebanon | Standard (20–60 business days) |
| Other countries we deliver to | Standard (4–20 business days) |
These are carrier estimates, not guarantees. Ramadan, Eid, Saudi National Day, White Friday and the Lunar New Year shutdown all add transit time; we post cut-off dates on the website before each one.
3. Shipping cost
Shipping is free on every order. Standard shipping costs nothing at checkout in every country we deliver to: the cost of shipping to your market is already included in the product price. Where a Fast option is offered, checkout shows its extra cost before you pay. If you shop in UAE dirhams, Saudi riyals or Qatari riyals, checkout shows the price in your currency.
Import VAT and duties are not a shipping charge; section 5 explains what applies in your market.
4. Address accuracy
Saudi Arabia: since 1 January 2026 a Saudi National Address (the short address code, plus building number, street, district, city and postal code) is mandatory for every delivery. Our checkout collects it. An order without a valid National Address cannot be delivered and will be returned to the warehouse.
United Arab Emirates and the rest of the GCC: there is no residential postal delivery, so carriers call you. Please give a mobile number that can receive calls and SMS in the destination country, and add a landmark (building name, nearest junction, villa number) in the address notes.
We ship to the address exactly as you enter it. Please check it before paying — once a parcel is handed to a carrier we may not be able to change it. If a parcel is returned to us because the address was wrong or incomplete, we refund the product price minus the actual outbound and return freight we paid.
5. Customs, duties and taxes
Prices are shown and charged in your local currency in the UAE (dirhams), Saudi Arabia and Qatar (riyals), and in US dollars everywhere else, including the UK and Europe. Kuwait, Bahrain and Oman are charged in US dollars: next to each price we show an approximate amount in your local currency (marked ≈), for guidance only. If your card bills in another currency, your card issuer sets the conversion rate.
| Market | What applies | Who pays |
|---|---|---|
| UAE | Parcels with a declared value under AED 1,000 enter duty-free; 5% import VAT still applies. | Billed by the carrier on delivery (DAP) — our checkout does not collect UAE import VAT. |
| Saudi Arabia | Parcels under SAR 1,000 are duty-free; 15% VAT applies to all imports, plus a customs handling fee capped at SAR 15 for small parcels. | Billed by the carrier on delivery (DAP) — our checkout does not collect Saudi import VAT. |
| United States | No sales tax is added at checkout at present. Parcels shipped from outside the US may carry import duty. | Any import charge is settled through the carrier; if one applies to you, the carrier bills it before delivery. |
| United Kingdom and the European Union | Import VAT (and often a carrier handling fee) applies to parcels shipped from outside the UK/EU. | Billed by the carrier on delivery — our checkout does not collect UK/EU import VAT. |
| Rest of the world | Your country's import duty and VAT rules. In Australia, New Zealand, Singapore, Japan, South Korea and Hong Kong, orders of our size usually enter with nothing to pay. | The recipient is the importer of record and pays any charge the carrier bills. |
We keep parcel values under the duty-free thresholds wherever we can. We never under-declare the value of a parcel, and we cannot mark an order as a gift to avoid duty.
If you refuse a parcel because of a customs charge, it is treated as a refused delivery (see section 7).
6. Tracking
Every order ships with tracking. You get the number by email, and you can also find it in your account. Tracking can take 24–72 hours to show its first movement — that is normal and does not mean the parcel is lost.
If tracking has not updated for 7 days (GCC and US) or 14 days (international), email support@judyshop.com with your order number and we will open an investigation with the carrier.
7. Failed, refused and lost deliveries
Carriers in the region typically make two or three delivery attempts and may hold a parcel at a depot for a few days before returning it.
- We cannot reach you / you are not available. The carrier holds the parcel and contacts you. If it comes back to the warehouse, we refund the product price minus the actual outbound and return freight.
- You refuse the parcel. Same treatment: product price refunded, freight both ways deducted.
- Parcel declared lost by the carrier. We replace it or refund it in full, at your choice. Nothing is deducted.
- Parcel marked delivered but not received. Tell us within 7 days of the delivery scan. We open a carrier claim; this can take up to 14 days to resolve.
8. Split shipments
An order with items from more than one warehouse arrives in more than one parcel, at no extra cost to you. Each parcel gets its own tracking number.
9. What we do not ship
- Liquid cosmetics and skincare into the GCC — perfumes, serums, oils, creams and any other liquid cosmetic. GCC rules (SFDA registration in Saudi Arabia, ECAS/Montaji in the UAE) require a locally licensed importer, which we do not have. These products are not listed for GCC markets.
- Powered electrical devices into the GCC without conformity documents — we list a powered device for the GCC only when we hold valid SASO/SABER (Saudi Arabia) or ECAS/TDRA (UAE) certificates.
- Loose batteries, aerosols, flammables and other dangerous goods — air carriers will not accept them. Devices with a built-in battery (like the mini label printer) ship on approved lanes only.
- PO boxes in the GCC — carriers cannot deliver to them.
10. Payment
We accept cards and digital wallets only: Visa, Mastercard, American Express (where supported), Apple Pay, Google Pay, PayPal and Shop Pay. We do not offer cash on delivery or bank transfer. In the US, Shop Pay Installments (provided by Shop Pay, not by us) may be offered at checkout for eligible orders. Your card is charged when you place the order.
Our promise
- Best price promise. Found the same item cheaper at another online store that ships to you? Tell us before you order and we'll match the price. The other store's item must be the same item and variant and in stock, we compare the delivered price (shipping included), and we match once per order. Email support@judyshop.com with the product link before you order.
- Free tracked shipping. 5–11 business days to the United States and the Gulf, order to door, with your tracking number by email.
- Returns. UAE 14 calendar days, Saudi Arabia 7, everywhere else 30, counted from delivery (full terms in the Return & Refund Policy).
- Secure checkout. You pay on Shopify's secure checkout: cards, Apple Pay, Google Pay and PayPal, plus Shop Pay Installments in the US.
11. Contact
Email support@judyshop.com with your order number. We answer within one business day, in English or Arabic.